Open Doors Access
Effective date: April 21, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between Open Doors Access ("ODA," "we," "our," or "us") and the individual creating an account or using the ODA platform and related services ("you"). By registering an account or accessing the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use the Services.
ODA provides an AI-powered physiotherapy and rehabilitation platform that delivers personalised exercise programmes, facilitates physiotherapist oversight, enables session booking, and supports patient-clinician communication. The Services are available to patients (including independent and supervised users) and licensed physiotherapists. ODA is currently offered to users in Nigeria.
You must be at least 18 years old to use the Services. By creating an account, you represent that you meet this requirement. Physiotherapists must hold a valid licence or registration recognised by the Medical Rehabilitation Therapists Board of Nigeria (MRTBN) or an equivalent regulatory body, and must complete ODA's verification process before accessing patient data.
ODA is currently in early access. We reserve the right to grant or deny access to the platform at our sole discretion, including during waitlist and beta periods, without obligation to provide a reason.
ODA's AI-generated exercise programmes are not a substitute for professional medical advice, diagnosis, or treatment. All programmes are intended to complement, not replace, the guidance of a qualified physiotherapist or healthcare provider. For conditions requiring hands-on or in-person treatment, ODA expressly disclaims responsibility for outcomes resulting from use of the platform alone.
You should consult a qualified healthcare professional before beginning any rehabilitation programme, particularly if you have a serious medical condition, recent surgery, or acute injury. If at any point during a session you experience significant pain, dizziness, or discomfort, stop immediately and seek medical attention.
ODA does not accept liability for any injury or harm arising from your use of the Services without appropriate medical supervision.
ODA is not an emergency service. If you are experiencing a medical emergency, contact emergency services immediately. Do not use the ODA platform to seek emergency medical assistance.
Exercise and physical rehabilitation carry inherent risk of injury. By using the Services, you acknowledge this risk and confirm that you are voluntarily participating in exercise activities. You assume full responsibility for any injury or adverse outcome that results from your participation in ODA exercise programmes.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at info@opendoorsaccess.com if you suspect unauthorised access to your account.
You agree to provide accurate and complete information when creating your account and to keep your information up to date. ODA cannot be held liable for incorrect programme generation arising from inaccurate health information you provide.
Physiotherapists on ODA are independent licensed practitioners, not employees or agents of ODA. ODA is not responsible for the clinical decisions, advice, or actions of any physiotherapist using the platform. Any dispute arising from a clinician's clinical conduct is between the patient and the physiotherapist directly.
Physiotherapists agree to:
ODA makes reasonable efforts to verify physiotherapist credentials but cannot guarantee the accuracy of information provided by physiotherapists during registration. Verification does not constitute an endorsement of a physiotherapist's clinical competence.
You must not:
ODA retains all right, title, and interest in and to the platform, software, AI models, programme templates, and all related intellectual property. Nothing in these Terms grants you any ownership rights in the Services.
Your health data and personal information remain yours. You grant ODA a limited licence to process your data solely to deliver the Services as described in our Privacy Policy. Anonymised, aggregated session data may be used to improve the AI model; this data will never identify you individually.
Session bookings are confirmed by email with a meeting link generated automatically. Cancellations should be made with reasonable notice. ODA is not responsible for technical issues with third-party video conferencing or calendar services. Once you leave the ODA platform to use a third-party service, that service's own terms and privacy policy apply.
ODA's Form Coaching feature uses your device camera and on-device pose detection to provide real-time visual and audio feedback on your exercise technique. By enabling this feature, you acknowledge and agree that:
By creating an account, you consent to receive transactional communications from ODA including booking confirmations, session reminders, programme updates, and service-related notifications. You may update your notification preferences in your profile settings.
ODA may suspend or terminate your account at its sole discretion, with or without notice, if you violate these Terms, provide false information, engage in conduct that endangers other users, or bring the platform into disrepute. Upon termination, your access to the Services will cease. We will retain your data in accordance with our Privacy Policy and applicable law.
You agree to indemnify, defend, and hold harmless ODA and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services in violation of these Terms; (b) health information you provide that is inaccurate or misleading; (c) your violation of any applicable law or third-party rights; or (d) any enforcement or clinical action you take based on platform outputs.
To the maximum extent permitted by applicable law, ODA's total liability to you for any claim arising out of or related to these Terms or the Services shall not exceed the amount you have paid to ODA in the three months preceding the claim, or NGN 10,000 if no fees have been paid.
ODA is not liable for any indirect, incidental, special, or consequential damages, including loss of data, physical injury arising from improper use of exercise programmes, or loss of business opportunity.
The Services are provided "as is" and "as available." ODA makes no warranty that the Services will be uninterrupted, error-free, or that AI-generated programmes will be suitable for your specific medical condition. All AI outputs require human clinical review before being relied upon.
ODA will not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, civil unrest, government actions, power outages, internet or cloud infrastructure failures, or third-party service outages. We will make reasonable efforts to restore the Services as quickly as practicable.
We may update these Terms from time to time. We will notify you of material changes by email or through the platform with at least 14 days' notice. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR). Any disputes shall first be attempted to be resolved through good-faith negotiation for 30 days. If unresolved, disputes shall be referred to binding arbitration in Lagos, Nigeria.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ODA with respect to the Services and supersede all prior communications, representations, or agreements, whether written or oral. Nothing communicated by ODA's team in email, chat, or support channels creates additional obligations beyond what is set out in these Terms.
Open Doors Access
Email: info@opendoorsaccess.com
Website: opendoorsaccess.com
ODA · Open Doors Access · info@opendoorsaccess.com